Frequently Asked questions
Can I just turn up without a booking?
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No, please make a confirmed booking prior to bringing your racket to us.
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This is to ensure you don't have a wasted journey as we don't operate as a shop and so business is by appointment only.
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Where are you based?
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Our workshop is at our residential premises in Morley, Leeds, and there is ample free, roadside parking available.
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See Our Location
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How do I get my racket to you?
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Once you have a booking confirmed, please drop off at our premises at the agreed day / time.
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When is best to drop off & collect?
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This will be advised on an individual booking basis and we will always try to be flexible, however we typically have availability as below:
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Mon-Fri = 5.30pm to 8.00pm
Saturday = 8.00am to 11.00am
Sunday = 4.00pm to 8.00pm
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How much does a full re-string cost?
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From £20; we have strings to suit all budgets; from solid cost-effective to premium options.​
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Can I provide my own string, and just pay for re-stringing?
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Yes this is £16 but is confirmed on an individual basis depending on your supplied string and racket.
However, we do prefer to use our own strings wherever possible as there is a risk of breakage during the process.
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How long does a re-string take?
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We aim to re-string all rackets within 24-48 hours from receipt of the racket but will confirm the estimated stringing time with each individual enquiry.
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Subject to availability we can offer a same-day service for an additional £5.​ ​​
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Note we don't offer a 'wait while we string' service.
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What rackets do you re-string?
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We currently offer tennis and squash re-stringing only due to demand, however we will consider racquetball and badminton rackets by individual request if we have availability.​
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How do I pay?
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We accept Cash or Bank Transfer, with payment due upon completion when collecting the racket.
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How often should I get my tennis racket re-strung?
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Basically, once the strings snap, fray or lose their tension. An indicator of tension loss when the strings suddenly feel like they have lost their control and you start to hit 'out' more than usual.
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Typically a racket should be re-strung as many times in a year as you play tennis in a week. So if you play tennis twice a week, it is recommended to re-string your racket every 6 months.
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Which strings should I choose?
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Different strings have strengths that should be considered depending on your tennis ability, playing style and whether you are susceptible to injuries like tennis elbow.
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See our String Guide for details.
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What tension should I select?
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Different tensions can drastically change the feel of a racket and enhance specific characteristics:
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- Low tensions; provide more power but less control
- Mid tensions; provide medium power, feel, and control
- High tensions; provide more spin and control, but less power
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See out Tension Guide for details.​​​​​​​​​
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What machine do you use?
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We use 6-point stringing machines which secure the rackets' frames evenly and ensures minimum stress on the rackets during the stringing process.
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We pull tension through a Wise 2086 Electronic Professional Tension Head; this is a professional quality machine with electronic speed control, constant pull, linear gripper, pre-stretch, and a digital readout.
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It is accurate to 0.1 lbs (!) and helps us provide our professional, high-quality and consistent tennis re-stringing service.
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What happens if there is a problem with the stringing?
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If the problem is down to a flaw in the string, or the service we have provided, then please let us know ASAP and we will strive to rectify the problem.
Note we do not offer refunds.
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Can a racket in any condition be re-strung?
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No, we review the condition of all rackets before re-stringing, as those with visible cracks cannot be re-strung. The pressure the re-stringing process puts upon the frame can cause damaged frames to buckle.
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Can I cancel my booking?
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Yes, as long as you cancel your booking before we have started the re-stringing process this is no problem and free of charge.
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However if any service from us has been used at the time of cancellation, then that aspect only would still be chargeable.
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