FAQs

Can I just turn up without a booking?

​​

No, please make a booking prior to bringing your racket to us. 

​

This is to ensure you don't have a wasted journey as we don't operate as a shop and so business is by appointment only. 

​​

​​

Where are you based?

​​

Our workshop is at our residential premises in Morley, Leeds, and there is ample free, roadside parking available.

​​

We are only a few minutes drive away from both the M62 and M621; and just up the road from the White Rose Shopping Centre.

​​

Morley Train Station is also only a 5-minute walk away.

​​

How To Find Us

​​

​​

How do I get my racket to you?

​​​

Drop off at our premises, and collect your racket once you have had confirmation of completion.

​​

​​

What rackets do you re-string?

​​

We currently offer tennis re-stringing only due to demand, however we will consider squash and racquetball rackets by individual request if we have availability.​

​​

​​

How often should I get my tennis racket re-strung?

​​

See our Guide.

​​

Basically, once the strings lose their tension.  An indicator is when the strings suddenly feel like they have lost their control and you start to hit 'out' more than usual.

​​

Typically a racket should be re-strung as many times in a year as you play tennis in a week. So if you play tennis twice a week, it is recommended to re-string your racket every 6 months.

​

​

How much does a full re-string cost?

​​

From £20; we have strings to suit all budgets; from solid cost-effective to premium options.​

​​

​​

Can I provide my own string, and just pay for re-stringing?

​​

We will consider this on an individual basis depending on supplied string and racket. However, we do prefer to use our own strings wherever possible as there is a risk of breakage during the process.

​​

​​

How long does a re-string take?

​​

We aim to re-string all rackets within 48 hours (two working days) from receipt of the racket but will confirm the estimated stringing time with each individual enquiry.

​​

Note we don't offer a 'wait while we string' service.

​​

 

What machine do you use?

​​

We use 6-point stringing machines which secure the rackets' frames evenly and ensures minimum stress on the rackets during the stringing process.

​​

We pull tension through a Wise 2086 Electronic Professional Tension Head; this is a professional quality machine with electronic speed control, constant pull, linear gripper, pre-stretch, and a digital readout.

​​

It is accurate to 0.1 lbs (!) and helps us provide our professional, high-quality and consistent tennis re-stringing service.

​​

​​

How do I pay?

​​

We accept Cash or Bank Transfer, with payment due upon completion when collecting the racket. 

​​

 

Which strings should I choose?

​​

Different strings have strengths and best selection will depend on your tennis ability, playing style and whether you are susceptible to injuries like tennis elbow. 

​

See our String Guide for details.

 

​​

What tension should I select?

​​

Different tensions can drastically change the feel of a racket, the good news is you can select a tension to help enhance specific characteristics: 

​​

- Low tensions; provide more power but less control

- Mid tensions; provide medium power, feel, and control

- High tensions; provide more spin and control, but less power

​​

If you're not sure, then a good place to start is your racket's recommended mid-tension point.

​​

We are happy to discuss both your string and tension selection, and then make a suggestion to suit your game.

​​

See out Tension Guide for details.

​​

​​

Can I get a refund if my string breaks immediately upon use?

​​

We are happy to investigate if a string was to break immediately upon use. If we feel that it is down to a flaw in the string, or the service we have provided, then we are more than happy to rectify the problem. However we do not offer refunds.

​​

 

Can a racket in any condition be re-strung?

​​

No, we review the condition of all rackets before re-stringing, as those with visible cracks cannot be re-strung. The pressure the re-stringing process puts upon the frame can cause damaged frames to buckle.

​​

​​

Can I cancel my order?

​​

Yes, as long as you cancel your order before we have started the re-stringing process this is no problem and free of charge.

​​

However if any service from us has been used at the time of cancellation, then that aspect only would still be chargeable.

​​